Shipping policy

Shipping Information

At Kofe Roasters, we are committed to delivering your orders promptly and efficiently. Below you will find details about our shipping policies, carriers, and delivery times.

1. Shipping Carrier

1.1 We use Australia Post as our primary carrier for all shipments. This ensures reliable and timely delivery of your orders.

2. Shipping Rates

2.1 Shipping costs are calculated at checkout based on the weight and destination of your order.

3. Delivery Times

3.1 Standard Shipping: Typically 4-10 business days.

3.2 Express Shipping: Typically 3-5 business days.

3.3 Delivery times are estimates and may vary based on your location and any unforeseen delays by Australia Post.

4. Order Processing

4.1 Orders are processed and shipped within 1-2 business days of receipt.

4.2 Orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking Your Order

5.1 Once your order has been shipped, you will receive a confirmation email with a tracking number.

5.2 You can track your order using the provided tracking number on the Australia Post website.

6. International Shipping

6.1 At this time, we only ship within Australia. We are working towards offering international shipping in the near future.

7. Shipping Issues

7.1 If you experience any issues with your shipment, such as delays or missing items, please contact us at admin@kofe.com.au or 0429525820. We will work with Australia Post to resolve the issue promptly.

8. Address Information

8.1 Please ensure that all shipping information is correct at the time of purchase. Kofe Roasters is not responsible for orders shipped to incorrect addresses provided by the customer.

8.2 If you need to update your shipping information after placing an order, please contact us immediately at admin@kofe.com.au.